Bug report procedure

[andro]

With the current crop of bugs, what is the proper procedure and protocol for notifying CA or manufacturers of bugs and defects? I am not clear on this.

[cherryaudio Greg]

Hi,

Post it here, or contact support: https://cherryaudio.kayako.com/conversation/new

Greg

[kbostroem]

I have an issue with Surrealistic MG-1 Plus. I'm on Mac, and it keeps creating the folders
"Library\CherryAudio\Surrealistic MG-1 Plus"
"Library\CherryAudio\Surrealistic MG-1 Plus\Logs\"
I have deliberately put the folder names in quotes, because that's exactly how they are named! It's not a path, it's the names of the folders!
This is an obvious misfit between Mac and Windows platform and should be easy to fix, I guess.

Bildschirmfoto 2023-06-20 um 13.49.07.png (57.33 KiB) Viewed 2113 times

[cherryaudio Greg]

Hi,

Which version do you have? Make sure you've got v1.4.0.

You can download it here: https://cherryaudio.com/products/surrea ... s/download

Greg