Constant reactivations

For issues related to the Cherry Audio store and the Sync product management application
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dpeace
Posts: 1
Joined: Sun Dec 10, 2023 1:31 am

Constant reactivations

Post by dpeace »

Hi.

I'm a happy owner of several of your synths, and only have one issue.

I have to log in to authorise and redownload every time I launch any of them, and occasionally get a "too many activations" error. I am only using the plugins on two computers, but notice that each computer is given a different number in brackets after its network name on each reboot, likely because they connect via both wifi and Ethernet. macOS Sonoma on both.

How can I get the authorisations to stick? I haven't been able to use anything live for this reason. If you need my activation email, I'll send it via PM, but it's associated with my forum account.

Thanks,

Darren, UK
UrbanCyborg
Posts: 625
Joined: Mon Nov 15, 2021 9:23 pm

Re: Constant reactivations

Post by UrbanCyborg »

You need to send this to Support; this forum is a user forum.

https://CherryAudio.kayako.com

Reid
Cyberwerks Heavy Industries -- viewforum.php?f=76
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