Browsing Error

[huggermugger]

When I'm browsing Modules or Bundles and I change the page, I frequently get this dialog about removing a manufacturer. It happens whether I'm browsing all manufacturers or just selected ones. In the dialog, the Cancel option doesn't cancel, while the Remove option gives me a 500 Server Error. ESC gets me out of it though.

I've noticed that sometimes it seems to follow clicking on and reading about a particular module or bundle during the browsing process.

[cherryaudio Greg]

Hi,

What method are you using to change pages? What browser are you using? What pointing device? If you hover over the manufacturer names on the left, a little x in a circle appears that would allow you to hide a manufacturer (you can restore them down at the bottom of your Cherry Audio account profile page).

Are you somehow selecting that option accidentally? When it happens, is one of those manufacturer names highlighted?


Greg

Hiding a manufacturer

hidemanufacturer.png (23.49 KiB) Viewed 2627 times

[huggermugger]

Thanks Greg,

Here's a video to show what happens. It seems to be consistent that it happens AFTER I've explored a single item during the browse. Happens on Modules and Bundles both. I'm using Safari, and a straightforward Logitech mouse. No, I'm not hiding manufacturers.

https://youtu.be/S7xPR02yJOg

Sorry, it stalls for a few seconds before the first warning comes up.

[cherryaudio Greg]

Hi,

Thanks for that helpful video. Which OS are you running?

Greg

[huggermugger]

Mojave, 10.14.6.

I've just tried it in Chrome, and the problem doesn't happen. So, is it Safari specific?

[cherryaudio Greg]

Hi,

Yeah, it seems to be Safari specific. We'll look into it!

Greg