Cherry Audio Forums

When I open up the VSTi, a login box appears.

I type in my account name/pw, and I cannot click the login button, only the 'create account' button.
So, basically nothing happens, and Im stuck in a loop. Doesnt everyone have to create an account to DL the software? This is very confused.

*I have it. I was using a user name instead of an email because Im over tired and not seeing the words I expected to see. lol.

test your user/pw by logging in to the website first
open VM standalone app (don't use the vst yet) - log in to the standalone
hopefully after logging in to the standalone the vst won't ask you to log in

Nope, Im getting the same problem in the standalone. Do I have corrupted dl or some other bug?

glad it's working for you now, cheers!

I'm not sure I believe this as I am also having this issue.

I've written to your support team over 30 emails and still this has not been resolved.

I appreciate you telling me to try this and that but I've tried so many things to get the software to work but I cannot for the life of me login to your server with my correct login credentials.

Even the firewall and virus protection has been off and also the password reset but to no avail.

The last person who's tried to help is Eric VanLandingham in support.

Kindly get this going or refund my money, thank you!

It shouldn't be so difficult to use a plugin on an up to date Windows 10 PC!!

Hi,

We'll keep investigating the login problem you're having with Mercury-4 until we find a good solution for you!

I replied to your email.

Greg