Cherry Audio Forums

I am pretty sure I have done everything already suggested in the help files, but let me summarize the steps I have taken so far:'

1) I own Mixcraft 10 Pro Studio. It says Galactic Reverb comes with it

2) Galactic Reverb opens as demo (both in Stand-alone and as a Mixcraft Plugin)

3) I uninstalled and installed again Galactic Reverb

3) I have made sure I am logged in with the proper credentials

4) I have uninstalled (again) and I deleted the folder under %appdata%\CherryAudio\product_name\Plugin

5) I installed Galactic Reverb again, but upon starting it alerts me I am in demo mode and gives me no other options I can see (something along the lines of "Did you purchase ....? Click here)

6) I checked my account with Cherry Audio and strangely it tells me I can buy Galactic Reverb however, when I check my ownership of the various instruments and effects, Galactic Reverb is listed there.

7) I just checked amongst my Demos, and apparently I do have a demo for galactic reverb that is going to expire in 7 days, but I see no option for deleting that demo.

8) Also, I do have a working code that came with my purchase of Mixcraft 10, but I see no way to overcome demo mode without buying the effect itself (and even at that, I am not 100%)

Should I just wait 7 days for the demo to expire? Uninstall and reinstall obviously doesn't work.

As this is likely an issue tied directly to your Acoustica and/or Cherry Audio accounts, and we don't want those details disclosed in public, please contact Support at https://cherryaudio.kayako.com/conversation/new . Provide the account name/email for both accounts and these details, and the Support Team can look it up and resolve the issue.

Thank you, I'll do that.